Refund Policy

1. Overview

Paid subscriptions to Bidero are sold and billed by Paddle.com Market Limited ("Paddle"), our Merchant of Record. Paddle handles the checkout, receipts, and payment processing for your purchase. This policy explains how cancellations and refunds work for Bidero subscriptions.

2. Free plan

Bidero's Free plan does not require payment, so there is nothing to refund on it.

3. Pro subscription cancellations

The Pro plan is billed monthly and renews automatically until cancelled. You can cancel at any time from the Billing page in your account. When you cancel, you keep Pro access until the end of the billing period you already paid for \u2014 we do not cut off access immediately, and we do not provide prorated refunds for the unused portion of a billing period.

4. Requesting a refund

If you believe you were charged in error, were double-charged, or experienced a technical problem that prevented you from using the service you paid for, contact us at support@bidero.app within 14 days of the charge and we will review your request. Refunds are considered on a case-by-case basis and are issued at our discretion, except where applicable law gives you a right to a refund.

Because Paddle is the Merchant of Record for your purchase, you can also contact Paddle directly regarding a charge that appears on your bank or card statement \u2014 their contact details are included on your purchase receipt.

5. Changes to this policy

We may update this Refund Policy from time to time. If we make material changes, we will take reasonable steps to notify you, such as posting a notice on this page.

6. Contact

Questions about billing or refunds? Reach us at support@bidero.app.